Terms of service

TERMS OF SERVICE

Effective Date: 21-Feb-2026 Last Updated: 21-Feb-2026

OVERVIEW

Welcome to Raahi (راہی).

This website is operated by Raahi. Throughout the site, the terms "we," "us," "our," and "Raahi" refer to Raahi.

By visiting our website at www.raahiofficial.com and/or purchasing products from us, you agree to be bound by the following Terms of Service, including all policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you may not access or use our services.

We reserve the right to update these Terms at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1 — ELIGIBILITY AND USE OF SERVICE

By using this website, you confirm that:

  • You are at least 18 years of age, OR
  • You are the age of majority in your jurisdiction and have parental/guardian consent to use this site

You agree not to:

  • Use our products or services for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction (including copyright laws)
  • Transmit viruses, malware, or any destructive code
  • Misuse the Service in any way

Any breach of these Terms will result in immediate termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time
  • Your content (excluding payment information) may be transferred across networks to conform to technical requirements
  • Credit card and payment information is always encrypted during transfer
  • You may not reproduce, copy, sell, or exploit any part of the Service without our express written permission
  • Headings in this agreement are for convenience only and do not limit these Terms

SECTION 3 — ACCURACY OF INFORMATION

We strive to provide accurate product information, including descriptions, pricing, colors, and availability. However:

  • We are not responsible if information on this site is not 100% accurate or current
  • Product colors may appear differently on your screen than in reality
  • The material on this site is for general information only
  • Any reliance on the information provided is at your own risk
  • We reserve the right to modify content on this site at any time without obligation to update

Historical information is provided for reference only and may not reflect current details.

SECTION 4 — PRODUCTS, SERVICES, AND PRICING

  • Product availability is subject to change without notice
  • Prices are subject to change without notice
  • We reserve the right to modify or discontinue products or services at any time
  • Certain products may only be available online and in limited quantities
  • All products are subject to our Returns & Refunds Policy
  • We reserve the right to limit sales to any person, region, or jurisdiction
  • We do not guarantee that product quality will meet your expectations, but we stand behind our quality promise

We have made every effort to accurately display product images and colors, but we cannot guarantee exact color representation on all devices.

SECTION 5 — ORDER ACCEPTANCE AND BILLING

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per person, household, or order
  • Reject orders that appear to be from resellers or dealers

You agree to provide:

  • Current, complete, and accurate purchase information
  • Valid contact details (email, phone number, shipping address)
  • Updated payment information for successful transactions

If we cancel or modify an order, we will attempt to notify you via the email or phone number provided at the time of purchase.

For more details, see our Returns & Refunds Policy.

SECTION 6 — THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools (such as payment processors, shipping providers, etc.) over which we have no control.

  • We provide these tools "as is" without warranties or guarantees
  • Use of third-party tools is entirely at your own risk
  • We are not responsible for third-party content, policies, or services
  • Any transactions with third parties are solely between you and that third party

Review third-party terms carefully before engaging with them.

SECTION 7 — USER CONTENT AND FEEDBACK

If you submit feedback, reviews, photos, suggestions, or other content to us:

  • You grant us the right to use, edit, publish, and distribute your content in any medium
  • We are under no obligation to keep your submissions confidential or compensate you for them
  • We may monitor, edit, or remove content that we determine is unlawful, offensive, threatening, or violates these Terms

You agree that your submissions:

  • Will not violate any third-party rights (copyright, trademark, privacy, etc.)
  • Will not contain unlawful, defamatory, obscene, or abusive material
  • Will not contain viruses or malicious code
  • Are accurate and do not mislead others

You are solely responsible for any content you submit.

SECTION 8 — PERSONAL INFORMATION AND PRIVACY

Your use of this site and submission of personal information is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

SECTION 9 — ERRORS AND OMISSIONS

Occasionally, our site may contain:

  • Typographical errors
  • Inaccuracies in product descriptions, pricing, or availability
  • Outdated information

We reserve the right to:

  • Correct errors at any time without prior notice
  • Change or update information, including after you have placed an order
  • Cancel orders if information is inaccurate

We are not obligated to update information except as required by law.

SECTION 10 — PROHIBITED USES

You are prohibited from using our site or services to:

  • Engage in any unlawful activity
  • Violate any regulations, laws, or ordinances
  • Infringe on intellectual property rights (ours or others')
  • Harass, abuse, defame, or discriminate against others
  • Submit false or misleading information
  • Upload viruses or malicious code
  • Collect personal information from others without consent
  • Spam, phish, or engage in fraudulent activities
  • Interfere with the security of the Service or related websites

We reserve the right to terminate your access for violating any prohibited use.

SECTION 11 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • We do not guarantee that the Service will be uninterrupted, secure, or error-free
  • We do not warrant that results from using the Service will be accurate or reliable
  • The Service and all products are provided "as is" and "as available"
  • We make no warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose

Your use of the Service is at your sole risk.

We may remove or cancel the Service at any time without notice.

SECTION 12 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW:

Raahi, its founders, employees, affiliates, agents, and service providers shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages
  • Lost profits, revenue, savings, or data
  • Replacement costs or similar damages
  • Any damages arising from your use of the Service or products purchased

This applies whether based on contract, tort, negligence, or any other legal theory, even if we were advised of the possibility of such damages.

Some jurisdictions do not allow limitations on liability. In such cases, our liability will be limited to the maximum extent permitted by law.

SECTION 13 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Raahi and its founders, employees, agents, and service providers from any claims, demands, damages, or expenses (including legal fees) arising from:

  • Your breach of these Terms of Service
  • Your violation of any law or third-party rights
  • Your use of the Service or products

SECTION 14 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severed and will not affect the validity of the remaining provisions.

SECTION 15 — TERMINATION

These Terms remain in effect until terminated by either you or us.

You may terminate by:

  • Ceasing to use our website and services
  • Notifying us that you no longer wish to use our services

We may terminate your access if:

  • You fail to comply with any provision of these Terms
  • We suspect you have violated these Terms

Upon termination, you remain liable for all amounts due up to the termination date.

SECTION 16 — ENTIRE AGREEMENT

These Terms of Service, along with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Raahi.

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

SECTION 17 — GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of Pakistan.

Any disputes arising from these Terms or your use of the Service will be resolved under Pakistani law.

SECTION 18 — CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time at our sole discretion.

Changes will be posted on this page. Your continued use of the Service after changes are posted constitutes your acceptance of those changes.

We encourage you to review these Terms periodically.

SECTION 19 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Raahi — راہی

📧 Email:

  • General inquiries: info@raahiofficial.com
  • Support: support@raahiofficial.com

📱 WhatsApp: +92 339-4016442

💻 Website: www.raahiofficial.com

Thank you for choosing Raahi. We're honored to be part of your journey. 🖤