Refund policy
Last Updated: 21-Feb-2026
At Raahi, we want you to love your bag. If you're not 100% happy, we're here to make it right.
7-Day Easy Return:
You have 7 days from the date of delivery to return or exchange your bag for any reason. No questions asked.
How to Return or Exchange:
- Step 1: WhatsApp us at +92 339-4016442 Let us know you'd like to return or exchange your bag. We'll guide you through the process.
- Step 2: We'll provide you with the return address Once you message us, we'll share the exact address to send your return.
- Step 3: Pack it carefully Please return the bag in its original condition with all tags attached. Use the original packaging if possible.
- Step 4: Ship it back You can use any courier service. Please keep the tracking number and share it with us on WhatsApp.
Damaged or Faulty Items:
Every Raahi bag is thoroughly checked before shipping. However, if your bag arrives damaged or faulty:
✓ Contact us immediately on WhatsApp at +92 339-4016442
✓ Send us photos of the damage
✓ We'll arrange a free replacement or full refund.
✓ You won't pay any return shipping costs for damaged items
Return Conditions:
For returns to be accepted:
- The bag must be unused and in original condition
- All tags must be attached
- Original packaging should be included (if available)
- The bag must be returned undamaged
Important: If the returned bag is damaged during return shipping, we cannot process the refund and the bag will be shipped back to you.
Refund Processing:
Once we receive your returned bag:
✓ We'll inspect it within 2 business days
✓ If approved, your refund will be processed via bank transfer within 5-7 business days
✓ We'll refund the full product price (shipping charges are non-refundable)
✓ You'll receive a confirmation message on WhatsApp once the refund is processed
Exchange Policy:
Want a different color or size instead?
✓ Contact us on WhatsApp within 7 days
✓ We'll arrange the exchange
✓ Delivery charges of PKR 200 will apply for the exchanged item
✓ Return shipping costs are borne by the customer
Who Pays for Return Shipping?
- For damaged/faulty items: We pay — free return shipping for you.
- For change of mind/exchanges: You pay the return shipping cost
Return Address:
We'll provide the complete return address when you contact us on WhatsApp at +92 339-4016442.
(This ensures we can track all returns properly and provide you the best service)
What We Don't Accept:
We cannot accept returns for:
- Bags that have been used, worn, or altered.
- Bags returned after 7 days from delivery.
- Bags without tags or in damaged condition.
- Bags damaged during return shipping due to poor packaging.
Need Help?
Have questions about returns or exchanges?
WhatsApp us: +92 339-4016442
Response time: Usually within 5 minutes during business hours (9 AM - 9 PM, 6 days a week)
We're real humans — the Raahi founders — and we're here to help. 🖤
Our Promise:
At Raahi, we believe in honest business. If there's ever an issue with your bag, we'll make it right. Your satisfaction is more important to us than one sale.
Thank you for trusting Raahi. We won't let you down.
Raahi — راہی | A companion for every journey